Terms of service

LOVELLO – Terms and Conditions

Welcome to Lovello. These Terms and Conditions apply to all purchases made through our website, www.shoplovello.com.

By placing an order with us, you agree to these Terms, so please read them carefully before purchasing.

1. General Conditions

By using our website, you confirm that you are legally capable of entering into a binding agreement.

Lovello reserves the right to refuse service, cancel orders, or update these Terms and Conditions at any time where necessary.

2. Product Information

Lovello offers a range of consumer products across various categories.

We do our best to ensure that all product descriptions, images, specifications, colours, sizes, and details are accurate. However, colours, packaging, dimensions, and product appearance may vary slightly due to screen settings, lighting, manufacturing changes, or supplier updates.

It is your responsibility to read the full product description before placing an order.

3. Product Use

All Lovello products must be used only for their intended purpose and in accordance with any instructions provided.

Lovello is not responsible for damage, injury, or loss resulting from misuse, improper installation, unauthorized modifications, or failure to follow product instructions.

Adult supervision is recommended where appropriate.

4. Pricing and Payment

All prices are displayed in the currency shown at checkout.

Payment must be made in full at the time of purchase using one of the payment methods available on our website.

We reserve the right to change prices, promotions, discounts, or special offers at any time without prior notice.

5. Order Accuracy & Modifications

Please carefully review your order details, including your shipping address, email address, selected products, and quantities before completing checkout.

We do not offer refunds or returns for orders placed incorrectly by the customer.

If you need to update your order, please contact us as soon as possible. We may be able to assist before your order has been processed or shipped.

Once an order has been shipped, we are unable to modify or cancel it.

6. Change of Mind

We do not accept returns or provide refunds for change-of-mind purchases.

Please ensure you have selected the correct product before completing your purchase.

7. Product Condition

Any product eligible for return must be:

  • Unused
  • In its original condition
  • Returned with all original packaging, accessories, and documentation

Products that have been used, damaged by the customer, altered, or returned without original packaging may not qualify for a refund.

8. Shipping & Delays

We offer shipping to selected countries worldwide.

Delivery times are estimates only and may vary due to carrier performance, customs processing, weather events, public holidays, or other circumstances beyond our control.

Lovello is not responsible for delays caused by shipping carriers, customs authorities, incorrect shipping information, or unforeseen logistical issues.

Refunds for shipping delays are only considered if your order has not arrived within 30 days of being placed.

9. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A clear description of the issue
  • Photos of the product and packaging

After reviewing your claim, we may offer a replacement, refund, or store credit where appropriate.

10. Intellectual Property

All content on the Lovello website, including logos, branding, product images, graphics, text, website design, videos, packaging, and other materials, is the property of Lovello or its licensors.

No content may be copied, reproduced, modified, distributed, or used without prior written permission.

11. User Conduct

You agree not to:

  • Place fraudulent or unauthorized orders.
  • Misuse or interfere with the operation of our website.
  • Upload malicious software or harmful code.
  • Attempt unauthorized access to our systems.
  • Use our website in violation of any applicable laws or regulations.

12. Liability Disclaimer

Lovello is not liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products, except where required by applicable consumer protection laws.

Customers are responsible for using products safely and as intended.

13. Governing Law

These Terms and Conditions are governed by the laws applicable in Australia, unless otherwise required by your local consumer protection laws.

Any disputes shall be handled in accordance with the applicable laws and courts of that jurisdiction.

14. Contact Information

For any questions regarding these Terms and Conditions, please contact us:

Email: lovellosupport@gmail.com

Website: www.shoplovello.com