Shipping policy
LOVELLO – Shipping Policy
Thank you for shopping with Lovello. Below you'll find everything you need to know about our shipping process, delivery timeframes, and related terms.
1. Order Processing
All orders are processed within 1–5 business days, excluding weekends and public holidays.
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking details (where available).
Please note that processing times may be slightly longer during peak seasons, promotional events, or holidays.
2. Shipping Methods & Delivery Times
We ship to selected countries worldwide.
Estimated Delivery Times:
- Standard Shipping: 7–21 business days
- Expedited Shipping: 3–14 business days (where available at checkout)
Delivery estimates may vary depending on your location, customs processing, shipping carrier performance, weather conditions, and other factors outside our control.
3. Tracking Your Order
Once your order has shipped, tracking information will be sent to the email address provided during checkout.
Please allow up to 48 hours for tracking updates to appear.
If you have not received tracking information within 5 business days, please contact us at:
4. Shipping Delays
While we work hard to ensure your order arrives within the estimated timeframe, occasional delays may occur due to customs processing, carrier delays, weather events, or other logistical issues.
Refunds for shipping delays are only considered if your order has not arrived within 30 days from the date it was placed.
We appreciate your patience and understanding while your order is in transit.
5. Customs & Import Duties
For international orders, customers are responsible for any customs fees, import duties, local taxes, or additional charges that may be imposed by their country.
These charges are not included in our product prices or shipping costs.
Please check with your local customs authority for more information before placing an order.
6. Incorrect Shipping Information
Please carefully review your shipping address before completing your purchase.
Lovello is not responsible for orders that are delayed, lost, or delivered incorrectly due to incomplete or incorrect shipping information provided by the customer.
If you notice an error after placing your order, please contact us immediately. We may be able to correct it before your order has been processed or shipped.
Once an order has been shipped, we are unable to change the shipping address.
7. Lost or Stolen Packages
Lovello is not responsible for packages that are lost or stolen after they have been marked as delivered by the shipping carrier.
If your tracking information shows your package as delivered but you have not received it, we recommend contacting the shipping carrier directly to begin an investigation or submit a claim.
We will gladly assist where possible, but we cannot guarantee reimbursement for packages confirmed as delivered.
8. Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and its packaging
Once reviewed, we'll work to resolve the issue as quickly as possible through a replacement or refund where appropriate.
9. Questions or Support
If you have any questions about your order or shipping status, please contact our support team:
Email: lovellosupport@gmail.com
Website: www.shoplovello.com