Refund policy

LOVELLO Return & Refund Policy

At Lovello, we are committed to providing quality products and excellent customer service. Please read our policy carefully before placing your order.

Order Modifications

If you need to make changes to your order, such as updating your shipping address or correcting order details, please contact us as soon as possible after placing your order.

We're happy to assist before your order has been shipped.

Please note: Once an order has been shipped, we are unable to modify or cancel it.

Incorrectly Placed Orders

We do not offer refunds or returns for orders placed incorrectly by the customer. Please carefully review your order details, shipping address, selected items, and quantities before completing checkout.

Change of Mind

We do not accept returns or provide refunds for change of mind.

Please ensure you have selected the correct product before placing your order.

Product Condition

To be eligible for a return, products must be:

  • Unused
  • In their original condition
  • Returned with all original packaging and accessories

Products that have been used, damaged by the customer, or returned incomplete may not qualify for a refund.

Shipping Delays

We understand shipping delays can be frustrating. As we rely on third-party shipping carriers, occasional delays may occur that are outside of our control.

Refunds cannot be issued solely due to shipping delays unless your order has not arrived within 30 days of being placed.

We appreciate your patience while your order is in transit.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A clear description of the issue
  • Photos of the product and packaging

Once reviewed, we'll work quickly to resolve the issue by providing a replacement or refund where appropriate.

30-Day Money Back Guarantee

We offer a 30-Day Money Back Guarantee on eligible Lovello products.

To qualify:

  • Your request must be made within 30 days of receiving your order.
  • The item must be returned unused and in its original packaging unless it arrived damaged or defective.

Once we receive and inspect the returned item, your refund will be processed back to your original payment method.

Please note that shipping costs are non-refundable unless the return is due to our error or a defective product.

Return Shipping

Unless the product is defective, damaged, or incorrect, customers are responsible for the cost of return shipping.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

Contact Us

If you have any questions about your order or this policy, please contact our support team:

Email: lovellosupport@gmail.com

Thank you for shopping with Lovello. We truly appreciate your support.